- HONG KONG: Free next business day shipping (no minimum required), 1 business day (weekends and public holidays not included)
- SINGAPORE: Free shipping (no minimum required), 4-5 business days
- UNITED STATES: Free standard shipping (no minimum required), within 10-15 business days
- Free express shipping for US orders above $99 USD, 5-7 business days
- Flat rate of $18 USD for express shipping on orders below $99 USD
- REST OF THE WORLD: Rate calculated at checkout, shipping time will depend on location. Please note this is not inclusive of duties and import taxes, which is out of our control.
Please note that you are responsible for any such extra taxes or fees your government applies to get the package delivered. UNSTRAP will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries' officials and mail systems.
All purchases come with a 12-month warranty, and 30 days return policy upon receiving order. Defect issues must be reported within 3 days from receipt and returned to us within 30 days for an exchange.
Only items purchased directly from UNSTRAP’s online store will be accepted.
Please note the following below that do not apply to the warranty:
- Scratches
- Lost/missing screws (if you need additional screws, please reach out to us at info@unstrap.com)
- Any discoloration occurring past 30 days upon receiving your order
- Improper installation
- Any damages to your Apple Watch device
If you would like to make a return, please reach out to info@unstrap.com.