In general, our straps and cases are compatible with all series, depending on the case/strap style you like, and the size you are looking for.

Super simple! you can check the underside or back of your Apple Watch, and you will see the MM size stated there.

Our leather and silicone straps are made to fit everyone, as our stainless steel straps come with extra links, which you can add or remove according to you wrist size.

If in any case the case or strap doesn't fit you, contact us at info@unstrap.com and we'd be happy to assist.

Our rubber and stainless steel straps are water resistant thanks to our special method of PVD coating, however, we do not recommend you submerge or swim with any of our leather straps and cases.

Absolutely! You do not need to remove the watch from the case for charging.

Your order will be processed within 1-3 business days.

Yes, we ship worldwide!

We offer free shipping to the following:

• HONG KONG: Free next business day shipping (no minimum spend required)
• SINGAPORE: Free shipping (no minimum required)
• UNITED STATES: Free standard shipping (no minimum spend required)
• Free express shipping on all U.S. orders above $99 or above
• *Express shipping also available for orders below $99 for flat rate of $18 USD

For countries not listed, the rate will be calculated at checkout depending on your location. Please note shipping is not inclusive of duties and import taxes.

Please see the shipping timings below:

• Hong Kong – Next Business Day
• Singapore - 4-5 Business Days
• United States - Within 10-15 Business Days for standard shipping, and 5-7 Business Days for express shipping
• Rest of World - (may vary based on location)

Orders placed by 12:00 PM HKT, Monday through Friday, will ship out the same day. Orders placed after this time will ship the next business day.

You can find your tracking information via the shipping confirmation email when we successfully fulfilled your order.

Orders will ship from Hong Kong where we’re proudly based.

We accept returns or exchanges for all orders on our site within 30 days after receiving your order. Please note that only items purchased directly from our official UNSTRAP online store will be accepted.

Please note our default refund method is store credit, which you may apply towards any future purchases at unstrap.com and will be granted within 7 working days of return processing after returns are inspected and approved.

We strive to deliver the best product and service to all our customers, and we're sorry if this is not the case for you. Reach out to our team at info@unstrap.com as soon as possible and we're happy to provide an exchange. Please report any defects to us within 3 days after receiving your order.

To start the return/exchange process, please contact our Customer Support team at info@unstrap.com and include the following information:

• Email Subject: Return/Exchange Request (Order # here)
• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number